Returns & Exchange Policy
octoking does not allow returns after an order has been placed and paid for by the buyer. Buyers should place an order only if they agree to this condition.
octoking will accept product exchanges purchased through the website under the following terms and conditions:
a) Exchange requests will only be accepted if the product(s) received by the buyer are damaged or expired. Exchanges will be processed solely under these circumstances.
b) The Buyer must notify octoking of their intention to exchange damaged products within 2 hours of delivery to their shipping address.
c) Any damaged products should only be returned after receiving written email consent from octoking .
d) All replacements will be issued after the returned product is received by octoking.
e) Return orders must be sent back to the address from which they were dispatched, as confirmed by octoking.
Cancellation & Refund Policy
• You cannot cancel the order and demand once they have been successfully placed and processed by the payment gateway. Refund requests will only be considered in the following situations:
• If the shipping location is not serviced by our partner courier companies.
• Refund requests for damaged products will not be entertained, as these will be exchanged according to our exchange policy.
• Refund will be processed within 7-10 business days from the date of written confirmation and will be issued via the customer’s original payment method.
• Returns will not be accepted if a customer wants to return the product because they do not like it after delivery or feel it doesn’t meet their expectations.
Refunds will not be issued in the following cases
• Incorrect or insufficient address provided by the customer.
• Absence of recipients at the provided address or premises.
• Refusal to receive products.
• Delivery to the place or person specified by the customer other than the customer themselves.
• Any unforeseeable circumstances outside our control.
In case the products has undergone any tampering by the customer
All related information should be to designated email address – octokingudupi531@gmail.com
COUPON TERMS & CONDITIONS
1. Coupons are available for a limited time only. Octoking retains the right to alter or revoke coupons at any time.
2. The coupon are valid only when used one the specific items that we deem to qualify.
3. The coupons can exclusively be used on octoking for products that are shipped and sold directly by octoking. They are not applicable to products from third-party sellers or other online marketplaces.
4. Each customer is entitled to use only one coupon.
5. If a product purchased with a coupon is returned, the value of the coupon discount may be subtracted from the refund.
6. Standard shipping and handling fees apply to all purchases in accordance with our Shipping & Returns Policy.
7. Offers are valid while stocks last.
8. Coupons are invalid where prohibited by law.
9. Octoking is not liable for any tax responsibilities associated with the issuance or usage of coupon.
10. Consumers must pay any applicable taxes associated with the use of the coupon.
11. Coupons are null and void if they are restricted or banned by legal regulations.